30 Day Return Policy

You must call first before returning any products! The Purchaser will be responsible for all returned shipping charges.
We will only honor returns on unopened products. Please make sure that you pick the appropriate color and/or product necessary to complete your project. We do not guarantee stain colors as they will vary widely depending on the wood type, age of wood, prepping of wood, and application.

Items With Free Shipping (5 Gallon Pails):
You will be responsible for shipping costs to return item(s) to our facility. Once the product(s) are returned to our warehouse we will credit your card less a 30% restocking fee of the original cost.

Items that were charged shipping:
You will be responsible for shipping costs to return item(s) to our facility. We charge a 20% restocking fee for all items that did not qualify for free shipping on original invoice.

Shipments that are refused upon delivery or during transit.

You will be responsible for all shipping charges back and forth if shipments are refused upon delivery or during transit to you. Sending product(s) back to us (rerouting), requires a shipping cost back and forth that your will be responsible for. Any and all shipping costs incurred by us will be deducted from your refund once the product leaves our facility. This includes Free Shipping Items.


Exchanges:
You must call for all exchange requests!
The Purchaser will be responsible for all exchanged shipping charges. This includes charges for return of original product(s) and charges for shipment of replaced product(s) back to the customer. We will not send out the new item until we receive the original first. We will not exchange sealers, stains, cleaners, strippers, or brighteners that have been opened or partially used.

Warranties:
All items carry manufactures warranty only. No exceptions! We do not guarantee stain colors as they will vary widely depending on the wood type, age of wood, prepping of wood, and application.

Damaged Orders:
Any product that is accidentally damaged causing product loss or equipment failure during shipping will be replaced at no charge after a claim has been made though the shipping company. Cans or pails that are dented during shipment will not be replaced unless leaking. A digital picture will be required.
We will handle the claim. Please call for details.

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Comments   

RE: Refund Policy
Quoting Randy Rapson:
I purchased two 5 gallon pails, Based on you website calculator, recommended 7 gallons. I have only gone thru a third of one pail. I would like to return one pail, still in box not opened.
Also I tried to apply a 2nd coat on cedar deck and it bubbled up, would not soak in. So we stopped. This shows me that a 2nd coat is not necessary. All your instructions recommend 2 coats. Why the descreppancy?
Thanks
Randy

Coverage varies on the condition of the wood, age of wood, and application. For example, new wood spreads much farther and only requires one coat, not two. Prep also will vary the coverage as well.
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return
I purchased two 5 gallon pails, Based on you website calculator, recommended 7 gallons. I have only gone thru a third of one pail. I would like to return one pail, still in box not opened.
Also I tried to apply a 2nd coat on cedar deck and it bubbled up, would not soak in. So we stopped. This shows me that a 2nd coat is not necessary. All your instructions recommend 2 coats. Why the descreppancy?
Thanks
Randy
Quote
RE: Refund Policy
Quoting Jay:
Hi,

I ended up ordering the cleaner, brightener, and stain. It looks like the stain went farther than I had estimated and will probably have an extra 5 gallon container that won't be needed. I would like to return one of the pails if possible. I'm aware of the 30 day return and that I'm outside of the timeline a bit, but I did order quite a bit of product and currently have another 10 lbs of cleaner being shipped.

Please let me know how I can get this 5 gal container returned.

Thanks,
Jay

There is a 30% restocking fee and you will need to pay for shipping back. In addition the pail must be unopened.
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RE: Refund Policy
Hi,

I ended up ordering the cleaner, brightener, and stain. It looks like the stain went farther than I had estimated and will probably have an extra 5 gallon container that won't be needed. I would like to return one of the pails if possible. I'm aware of the 30 day return and that I'm outside of the timeline a bit, but I did order quite a bit of product and currently have another 10 lbs of cleaner being shipped.

Please let me know how I can get this 5 gal container returned.

Thanks,
Jay
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